UK Sales Terms and Conditions
1. TRADE TERMS AND CONDITIONS OF BUSINESS FOR SUPPLY
You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
Your attention is in particular drawn to the limitation of liability provisions in condition 7.
We strongly recommend that you do not book a plumber, electrician, builder or any other installer until all Products have been delivered and checked.
Products must be installed by suitably qualified or registered installers.
By ticking the ‘terms and conditions’ box on the order completion pages, you acknowledge that these terms have been provided to you prior to completion of your order and that you accept them in full. You should print a copy of these terms and conditions for future reference.
1. INFORMATION ABOUT US
Plumis Limited is a company registered in England, number 06748654.
Plumis, Unit 4, Phoenix Trading Estate, Bilton Rd, Perivale, Greenford UB6 7DZ
Our VAT number is 946011051
2. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
2.1 After placing an order with Plumis Ltd, you will receive an initial e-mail from us acknowledging that we have received your order and a further email will usually be sent (usually within 48 hours of the initial e-mail) advising an estimated delivery date for the Product(s). Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us and product availability, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the ‘Dispatch Confirmation’). The contract between us (the ‘Contract’) will only be formed when we send you the Dispatch Confirmation.
2.2 Subject to any variation under condition 2.4, the Contract shall be on these conditions to the exclusion of all other terms and conditions (including any terms or conditions which you purport to apply under any purchase order, confirmation of order, specification or other document).
2.3 No terms or conditions endorsed on, delivered with or contained in any purchase order, confirmation of order, specification or other document shall form part of the Contract simply as a result of such document being referred to in the Contract.
2.4 These conditions apply to all the sales of Plumis Ltd and any variation to these conditions and any representations about the Products shall have no effect unless expressly agreed in writing and signed on behalf of Plumis Ltd. You acknowledge that you have not relied on any statement, promise or representation made or given by us or on our behalf which is not set out in the Contract. Nothing in this condition shall exclude or limit our liability for fraudulent misrepresentation.
2.5 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation. We will not dispatch incomplete systems unless you ask us to do so.
2.6 When placing an order, you warrant that any and all information and/or specifications given are complete and accurate.
2.7 We shall not be liable for any variations in any specification, description or colour of the Product which do not materially affect the performance, use and operation of the Product.
2.8 We reserve the right to refuse your order for any reason.
2.9 Any quotation is valid for a period of 30 days only from its date, provided that we have not previously withdrawn it. Any quotation is given on the basis that no Contract shall come into existence until we send you a dispatch confirmation in accordance with condition 2.1.
2.10 We are unable to cancel any order once the Product(s) has been dispatched.
3. AVAILABILITY AND DELIVERY
3.1 Any dates specified by us for delivery of the Products are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are specified, delivery shall be within a reasonable time.
3.2 If you order more than one Product, the Products may be delivered to you in separate instalments. Each instalment is a separate Contract and no cancellation of one Contract relating to an instalment entitles you to cancel any other Contract or instalment.
We strongly recommend that you do not arrange the installation of your order until all Products have been delivered and checked.
3.3 All deliveries require a signature. Deliveries will be made to the ‘kerb-side’, ground floor of a delivery address only. You agree to provide (at your expense) adequate and appropriate manual labour for unloading the Product(s). If the delivery address is not accessible by lorry you must inform us [by telephone] at the time of order.
3.4 You must inspect all Products thoroughly before signing for delivery. If items are damaged or defective on delivery, you must inform us in accordance with Condition 6.4.
3.5 If you fail to take delivery of the Product(s) or we are unable to deliver the Product(s) on time because you have not provided adequate delivery instructions:
a) risk in the Products shall pass to you (including for loss or damage caused by our negligence);
b) the Products shall be deemed to have been delivered;
c) we may store the Products until delivery, whereupon you shall be liable for all related costs and expenses (including, without limitation, delivery, storage and insurance).
3.6 Subject to the other provisions of these conditions, we shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Products (even if caused by our negligence), nor shall any delay entitle you to terminate or rescind the Contract unless such delay exceeds 180 days.
3.7 The quantity of any consignment of Products as recorded on despatch shall be conclusive evidence of the quantity received by you on delivery unless you can provide conclusive evidence proving the contrary.
3.8 We shall not be liable for any non-delivery of Products (even if caused by our negligence) unless you give written notice to us of the non-delivery within 3 days of the date when the Product(s) would in the ordinary course of events have been received.
4. RISK AND TITLE
4.1 The Products will be at your risk from the time of delivery.
4.2 Ownership of the Product(s) will only pass to you when we receive full payment (in cash or cleared funds) of all sums due in respect:
a) the Product(s) (including delivery charges); and
b) all other sums which are or which become due to us from you on any account.
4.3 Until ownership of the Products has passed to you, you shall:
a) hold the Products on a fiduciary basis as our bailee;
b) store the Products (at no cost to us) separately from all other goods of yours or any third party in such a way that they remain readily identifiable as our property;
c) not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods; and
d) maintain the Products in satisfactory condition and keep them insured on our behalf for their full price against all risks to our reasonable satisfaction. On request you shall produce to us the policy of insurance.
4.4 You may resell the Products before ownership has passed to you solely on the following conditions:
a) any sale shall be effected in the ordinary course of your business at full market value; and
b) any such sale shall be a sale of our property on your own behalf and you shall deal as principal when making such a sale.
c) the full proceeds of sale (or such monies as you shall receive) are the property of and held on trust for us and if we require in writing, shall be kept separate from your own monies and from all other accounts. At such time as we may require, you shall account to us for the full proceeds of sale (or such monies as you shall have received) as our bailee and shall keep a separate account of all such proceeds or monies for such purposes.
4.5 Your right to possession of the Products shall terminate immediately if:
a) you have a bankruptcy order made against you or you make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of the undertaking or any part thereof, or documents are filed with the court for the appointment of an administrator or notice of intention to appoint an administrator is given by you or your directors or by a qualifying floating charge holder (as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986), or a resolution is passed or a petition presented to any court for your winding-up or for the granting of an administration order, or any proceedings are commenced relating to your insolvency or possible insolvency; or
b) you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you, or fail to observe or perform any of your obligations under the Contract or any other contract between us and you, or are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or
c) you encumber or in any way charge any of the Products.
4.6 Where we are unable to determine whether any Products are the products in respect of which your right to possession has terminated, you shall be deemed to have sold all goods of the kind sold by us to you in the order in which they were invoiced to you.
4.7 On termination of the Contract, howsoever caused, our (but not your) rights contained in this condition 4 shall remain in effect.
5. PRICE AND PAYMENT
5.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. Discounts for bulk purchases may be available on request.
5.2 The prices quoted on our site are shown as both exclusive and inclusive of VAT but exclude delivery costs, which will be added to the total amount due. If such a delivery charge applies, we will notify you at the time of order.
5.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
5.4 We accept payment for Products by bank transfer, cheque, and most major credit and debit cards using Google Checkout. Where payment for Products is made by credit or debit cards issued outside the United Kingdom, such payment may be subject to a limit. At our discretion, some orders may not be dispatched until full payment has been received in respect of those orders.
5.5 Time for payment shall be of the essence.
5.6 Invoices may be issued on or at any time after the delivery of Products and must be paid within 3 days of the date of the relevant invoice.
5.7 No payment shall be deemed to have been received until we have received cleared funds.
5.8 We may refuse to accept cash settlement of amounts due under the Contract.
5.9 All payments payable to us under the Contract shall become due immediately on its termination despite any other provision.
5.10 You shall make all payments due under the Contract in full without any deduction whether by way of set-off. Counterclaim, discount, abatement or otherwise unless you have a valid court order requiring an amount equal to such deduction to be paid by us to you.
5.11 If you fail to pay to us any sum due pursuant to the Contract, we may suspend any further deliveries to you and you shall be liable to pay interest to us on such sum from the due date for payment at the annual rate of 2 % above the base lending rate from time to time of Barclays Bank plc, accruing on a daily basis until payment is made, whether before or after judgment.
5.12 We reserve the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.
6.1 We warrant to you that on delivery any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
6.2 We warrant that the product meets the functional specification described, subject to availability of suitable power and fluid supplies and installation by a suitably qualified installer in line with our instructions. Routine test instructions must be followed. The effectiveness of the product will be dependant in part by factors such as, for example, the size of room, cause of the fire, availability of ventilation, distance to the heat sensor (if installed) or time of triggering (if manual), and alert communication method and time to emergency services arrival. We therefore cannot warrant the effectiveness of the product in limiting the scale of fires, extinguishing fires, limiting damage or preventing injury or loss of life.
6.3 We offer a 24 month warranty from the date of receiving the goods against defects in manufacturing and our liability is limited to repair or replacement of those goods at our discretion once those goods have been returned to us by prepaid courier. Good will be returned or replaced free of charge within the United Kingdom if a warranty claim is accepted.
6.4 If you receive a Product that is damaged or defective (including a defect as a result of damage in transit) we shall, at our option, repair or replace such Product (or the defective part), or refund to you the amount you paid for such Product provided that you notify us of such damage or defect by email or in writing within 7 days of delivery of the Product. We may require you to return such Product(s) to the supplier or manufacturer at our cost for an examination to take place.
6.5 Where a Product has been damaged whilst in your possession, or where we deem the complaint for the damaged or defective Product to be unjustified, we shall not be obliged to accept the return of such Product. In such circumstances, we will notify you that the Product is available for re-delivery and you shall be liable for any reasonable delivery charges incurred.
6.6 We shall not be liable for a breach of any of the warranties in conditions 6.1, 6.2 or 6.3 if:
(a) You make any further use of the Product(s) after giving such notice pursuant to 6.4; or
(b) You (or a third party engaged by you) failed to follow the supplied instructions in any way, including but not limited to the instructions regarding storage, installation, commissioning, use or maintenance of the Product(s) and good trade practice, and in particular fail to complete and return promptly the full and correct details of the installation as requested in the instructions; or
(c) You alter or repair such Product(s).
6.7 We cannot supply or provide compensation towards the re-fitting of an item in the event that said item either needs to be returned or for which a replacement has already been issued.
6.8 We cannot supply or provide compensation towards the hiring or supplying of a tradesperson to re-fit an item in the event that said item either needs to be returned or for which a replacement has already been issued.
6.9 If we comply with condition 6.4, we shall have no further liability for a breach of any of the warranties in condition 6.1 in respect of the Product(s).
7. OUR LIABILITY
7.1 Subject to conditions 3 and 6, the following provisions set out our entire financial liability (including any liability for the acts or omissions of our employees, agents and sub-contractors) to you in respect of:
(a) any breach of these conditions;
(b) any use made or resale by you of any of the Products, or of any product incorporating any of the Products; and
(c) any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.
7.2 All warranties, conditions and other terms implied by statue or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.
7.3 Nothing in these conditions excludes or limits our liability:
(a) for death or personal injury caused by our negligence; or
(b) under section 2(3) of the Consumer Protection Act 1987; or
(c) for any matter which it would be illegal for us to exclude or attempt to exclude its liability; or
(d) for fraud or fraudulent misrepresentation.
7.4 Subject to conditions 7.1, 7.2 and 7.3, we shall not under any circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, loss of business opportunity or any indirect or consequential loss arising under or in connection with the Contract.
7.5 Subject to conditions 7.1, 7.2 and 7.3,
our total liability to you, whether in contract, tort (including negligence), breach of statutory duty , or otherwise, arising under or in connection with the performance or contemplated performance of the Contract shall be limited to £1,000,000;
7.6 Subject to conditions 7.1, 7.2 and 7.3, our total liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with this agreement, for damage to property caused by our negligence shall be limited to £1,000,000 ; and
8. IMPORT DUTY
8.1 If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
8.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
9. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to Plumis Limited at Unit 1E, Clapham North Arts Centre, 26-32 Voltaire Rd, London, SW4 6DH. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 11 above. Notice will be deemed received and properly served immediately when posted on our website, 24hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
11. TRANSFER OF RIGHTS AND OBLIGATIONS
11.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
11.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
11.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
12. EVENTS OUTSIDE OUR CONTROL
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (a ‘Force Majeure Event’).
12.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
13. DATA PROTECTION
14.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
14.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
14.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12.
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
16. ENTIRE AGREEMENT
16.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
16.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
16.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
17. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
17.1 We have the right to revise and amend these terms and conditions from time to time [to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities].
17.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
18. LAW AND JURISDICTION
Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Plumis Ltd is the data controller in respect to all personal data collected through this website.
We are committed to ensuring the privacy of our clients and other website visitors. In this policy we explain how we hold, process and retain your personal data.
1. How we use your personal data
1.1 This section provides you with information about:
(a) what personal data we hold and process;
(b) in respect of personal data that we did not collect from you directly, where we obtained that data from, and what types of data we have collected;
(c) the purposes for which we may process your personal data; and
(d) the legal grounds on which we process your data.
We will not pass on your information to any third party without your explicit consent.
1.2 Contact data / Enquiry data. We may process contact details that you provide to us ("contact data"). This contact data may include your name, address, telephone number, email address, and may be provided through our website. We may use this contact data to manage your account with us and to contact you to discuss your use of our website, and how our website and content performed and functioned for you.
The legal basis for this processing is our legitimate interest in responding to your enquiries and ensuring the efficient administration and continued function of our website.
1.3 Profile Data. During the course of providing services to you, you may provide us with biographical information about yourself (“profile data”). This profile data may include your contact data, details of your social media presence, biographical information which you upload and a profile picture.
We may use this data to provide you with services from our web site and to monitor and administer your account with us.
Where you have provided your consent for us to do so, we may also use this data for the purposes of carrying out marketing activities, specifically in order to tailor the offers, advertisements and promotions that we bring to your attention both when we contact you, and through our website.
If you opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information. If at any time you wish to unsubscribe from receiving future emails, we include detailed unsubscribe instructions appear at the bottom of each e-mail.
1.4 Sensitive Personal Data. During the course of using our services, you may provide us with sensitive information about yourself (“sensitive data”). However, we will only process this sensitive data if you consent to us doing so.
1.5 Transaction data. We may process information relating to any payments made by you through our website ("transaction data"). The transaction data may include your contact details, your bank account details, and the transaction details. The transaction data may be processed for the purposes of processing these payments and keeping proper records of those transactions.
The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
1.6 Website data. We may process data about your use of our website and services ("website data"). The website data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service us. The source of the website data is our analytics tracking system. This website data may be processed for the purposes of analysing the use of the website and services.
The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
1.7 Notification data. We may process information that you provide to us for the purpose of subscribing to our newsletters ("notification data"). The notification data may be processed for the purposes of sending you newsletters.
The legal basis for this processing is consent.
1.8 Correspondence data. We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping.
The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
1.9 Data from third parties or publicly available sources. We may receive personal data from data brokers or aggregators such as HousingNet and collect data that is publicly available on sources such as websites and Companies House.
The legal basis for this processing is our legitimate interest
1.10 Other processing activities. In addition to the specific purposes for which we may process your personal data set out above, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
1.11 Installation Data. We may process information contained in or relating to your product installation for the following purposes:
(i) maintenance bulletins and product updates regarding the continuity of their safety;
(ii) to provide feedback to Company about the ARI’s performance via Feefo or other similar service.
The legal basis for this processing is our legitimate interests, namely safety information related to the product you have acquired. As soon we have become aware that you no longer own the applicable product, this data will be deleted.
2. Providing your personal data to others
2.1 Our partner service providers. We may share your data with our partners who support and provide services to us such as Capsule (CRM system), Mailchimp (Newsletters), Xero (Accounting software), Feefo (Online reviews) and Gmail (Emails). We may also share your data with our accredited reseller installers who can provide installation quotations if you request it.
We may use third party service providers to help us operate our business and our web site or administer activities on our behalf, such as sending out newsletters or surveys.
We will not pass on your information to any third parties for marketing purposes, without your consent.
2.2 Our professional advisers. We may disclose your personal data to our professional advisers insofar as reasonably necessary for the purposes of managing risks, obtaining professional advice and managing legal disputes.
2.3 Where we provide your personal data to any third party. Where we share your personal data with any third party, we will ensure this processing is protected by appropriate safeguards including a suitable data processing agreement with that third party.
2.4 To comply with legal obligations. In addition to the specific disclosures of personal data detailed above, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation we have to comply with, or in order to protect your vital interests or the vital interests of another individual.
3. Transfers of your personal data outside of the European Economic Area
Where your personal data is transferred outside of the EEA, we will ensure that either (a) The European Commission has made an "adequacy decision" with respect to the data protection laws of the country to which it is transferred, or (b) we have entered into a suitable data processing agreement with the third party situated in that country to ensure the adequate protection of your data. In all cases, transfers outside of the EEA will be protected by appropriate safeguards.
4. Retaining and deleting personal data
4.1 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
4.2 Unless we contact you and obtain your consent for us to retain your personal data for a longer period, we will retain and delete your personal data as follows:
(a) Contact data will be retained for 2 years following the date of our last contact or dealing with you, at the end of which period it will be deleted from our systems.
(b) Profile data will be retained for 2 years following the date of our last contact or dealing with you, at the end of which period it will be deleted from our systems.
(c) Sensitive data will be retained for 2 years following the date of our last contact or dealing with you, at the end of which period it will be deleted from our systems.
(d) Transaction data will be retained for 2 years following the date of our last contact or dealing with you, at the end of which period it will be deleted from our systems.
(e) Website data will be retained for 2 years following the date of our last contact or dealing with you, at the end of which period it will be deleted from our systems.
(f) Notification data will be retained for 2 years following the date of our last contact or dealing with you, at the end of which period it will be deleted from our systems.
(g) Correspondence data will be retained for 2 years following the date of our last contact or dealing with you, at the end of which period it will be deleted from our systems.
4.3 We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
5.1 We may update this policy from time to time by publishing a new version on our website.
5.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
5.3 We may notify you of changes to this policy by email.
6. Your rights
6.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) your request not being found to be unfounded or excessive, in which case a charge may apply; and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
6.2 We may withhold personal information that you request to the extent permitted by law.
6.3 The rights you have under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
6.4 Your right to access your data. You have the right to ask us to confirm whether or not we process your personal data and, to have access to the personal data, and any additional information. That additional information includes the purposes for which we process your data, the categories of personal data we hold and the recipients of that personal data. You may request a copy of your personal data. The first copy will be provided free of charge, but we may charge a reasonable fee for additional copies.
6.5 Your right to rectification. If we hold any inaccurate personal data about you, you have the right to have these inaccuracies rectified. Where necessary for the purposes of the processing, you also have the right to have any incomplete personal data about you completed.
6.6 Your right to erasure. In certain circumstances, you have the right to have personal data that we hold about you erased. This will be done without undue delay. These circumstances include the following: it is no longer necessary for us to hold those personal data in relation to the purposes for which they were originally collected or otherwise processed; you withdraw your consent to any processing which requires consent; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are certain general exclusions of the right to erasure, including where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for establishing, exercising or defending legal claims.
6.7 Your right to restrict processing. In certain circumstances, you have the right for the processing of your personal data to be restricted. This is the case where: you do not think that the personal data we hold about you is accurate; your data is being processed unlawfully, but you do not want your data to be erased; it is no longer necessary for us to hold your personal data for the purposes of our processing, but you still require that personal data in relation to a legal claim; and you have objected to processing, and are waiting for that objection to be verified. Where processing has been restricted for one of these reasons, we may continue to store your personal data. However, we will only process it for other reasons: with your consent; in relation to a legal claim; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
6.8 Your right to object to processing. You can object to us processing your personal data on grounds relating to your particular situation, but only as far as our legal basis for the processing is that it is necessary for: the performance of a task carried out in the public interest, or in the exercise of any official authority vested in us; or the purposes of our legitimate interests or those of a third party. If you make an objection, we will stop processing your personal information unless we are able to: demonstrate compelling legitimate grounds for the processing, and that these legitimate grounds override your interests, rights and freedoms; or the processing is in relation to a legal claim.
6.9 Your right to object to direct marketing. You may instruct us at any time not to process your personal information for marketing purposes.
In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
You can object to us processing your personal data for direct marketing purposes. If you make an objection, we will stop processing your personal data for this purpose.
6.10 Your right to object for statistical purposes. You can object to us processing your personal data for statistical purposes on grounds relating to your particular situation, unless the processing is necessary for performing a task carried out for reasons of public interest.
6.11 Automated data processing. To the extent that the legal basis we are relying on for processing your personal data is consent, and where the processing is automated, you are entitled to receive your personal data from us in a structured, commonly used and machine-readable format. However, you may not have this right if it would adversely affect the rights and freedoms of others.
6.12 Complaining to a supervisory authority. If you think that our processing of your personal data infringes data protection laws, you can lodge a complaint with a supervisory authority responsible for data protection. You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
6.13 Right to withdraw consent. To the extent that the legal basis we are relying on for processing your personal data is consent, you are entitled to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
6.14 Exercising your rights. You may exercise any of your rights in relation to your personal data by written notice to us in addition to the other methods specified above.
7. Our details
7.1 This website is owned and operated by Plumis Ltd
7.2 We are registered in England and Wales under registration number 06748654, and our registered office is at Plumis, Unit 4, Phoenix Trading Estate, Bilton Rd, Perivale, Greenford UB6 7DZ.
7.3 You can contact us:
(a) by post, using the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website from time to time; or
(d) by email, using the email address published on our website from time to time.
8. Data protection officer
Our data protection officer's contact details are: Yusuf Muhammad, who can be contacted via email: firstname.lastname@example.org, or telephone: +44 (0)20 7871 3899.