What requirements must Authorised Installers meet?

We only work with quality authorised installers. All our installers go through an authorisation process to qualify. We work with only the best installers in your area. Our installers are hard-working small to medium-sized businesses. They take their time to ensure you know exactly how everything works and guide you through the building control approval process. Plumis provides installers with jobs, and they provide you with quality workmanship. They'll walk you through what's required and how they'll go about it, so you can relax and leave it to the experts. Hiring a reputable installer in your area is worth every penny. Each domestic installation concludes with a Feefo review. Feefo isn't your average reviews platform. We want the businesses that work with us to provide their customers with feedback that they can trust, so we work hard to ensure that the reviews we collect are real people's honest opinions.

1. Insurance:

Must have Public Liability Insurance of at least £2 million.
Must have Professional Indemnity Insurance of at least £1 million.
The business description declared in the policy must be accurate for the works undertaken: installation of sprinklers/misting/fire suppression systems. For instance, 'plumbing' or 'building contractor' is insufficient.
Inefficacy cover must be included. This is not product efficacy (which is covered by Plumis's insurance policy); it is the inefficacy of your services (installation): an unintended error in your installation that leads to a product failing to work.
Must have an Employer's Liability cover of at least £2 million for claims arising from a single event or series of related events in a single calendar year.

2. Electrical and Plumbing Competence:

We require every installation's electrical and plumbing work to be certified. Electrical work must meet the NICEIC standards , and plumbing work must meet the standards of the Chartered Institute of Plumbing and Heating Engineers (CIPHE). Approved Contractor Persons (ACPs) of the CIPHE can self-certify under the Water Supply (Water Fittings) Regulations 1999 and the Water Bylaws 2000 (Scotland).

3. Training:

The specification, design, installation and maintenance of Automist must be carried out by an Authorised Reseller Installer (ARI) (with a valid training certificate for the role they are performing) within the guidelines of the Design, Installation, and Operation Manual (DIOM).

A Designer - This person has a good understanding of the building regulations and associated guidance documents, such as ADB and BS 9991, and is responsible for creating the design specification for Automist (layout drawings, interaction with other systems) and liaising with the customer in response to the requirements specification. Designers shall be fully trained to assess the best location for the Automist spray heads, factoring in the shape and type of room and potential fire loads. They must update the design if the Commissioner Installer identifies any inaccuracies on site which may obstruct the spray discharge.
A Preinstaller - The first fix, the installation of the power and water supply, must be carried out by a qualified electrician and plumber. Electrical work must meet the NICEIC standards, and plumbing work must meet the Chartered Institute of Plumbing and Heating Engineers (CIPHE) standards. Approved Contractor Persons (ACPs) of the CIPHE can self-certify under the Water Supply (Water Fittings) Regulations 1999 and the Water Bylaws 2000 (Scotland).
A Commissioner Installer - This person is the hands-on skilled tradesperson who performs the second fix, installation, commissioning, servicing, and maintenance. They must have a good understanding of electrical work, plumbing, fire alarms and fire-stopping to fulfil their role successfully. Installers have a thorough knowledge of Automist's performance capabilities and restrictions on where items can be placed, ensuring they can recognise and deal with any issues or changes on site. They must take responsibility that the installation has been completed in line with these guidelines at the end of the installation and capture all the critical information which is used to populate the commissioning form. The commissioner installer must consult with the Designer if they deviate from their design in a way which may affect the performance.
A Business Developer (BD) - Selling Automist effectively requires a good understanding of the product, knowledge of relevant standards, guidance documents, and the Building Regulation. Talking confidently to building control, fire engineers, and other stakeholders is vital, and equally understanding when it is fit for purpose and when it is not. This training package ensures all customer-facing employees have good basic knowledge.

All Automist designers, preinstallers, installers, and BDs must complete the relevant annual Plumis training modules as part of the Authorisation process to ensure they are up to date with the latest developments and can evidence they have the competence to carry out their roles.