How often are Authorised Installers audited?

An audit is required at least once a year for all Plumis Authorised Installers.

As part of an installer audit, as well as checking the installer's knowledge and the overall quality of installations in relation to our DIOM manual, we also consider things such as; Does the original drawing match the as-fitted installation? Has the installer checked and noted any changes in the premises that could cause potential issues? Has the installer checked that the water supply and pressure are still adequate? Has the client been provided with all the necessary documentation and advice on how to use the system? Have any deviations from the DIOM manual been recorded properly?

Our rigorous audit process, alongside comprehensive training, reflects our policy of continual improvement and commitment to providing excellent service through our network of Authorised Installers.